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The TIXEM Guarantee for Premium Event Tickets |
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TIXEM guarantees that the following will be true for all event tickets ordered through TIXEM.com.
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All tickets are legitimate tickets, valid for entry.
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All tickets sold on TIXEM are guaranteed to be authentic tickets, valid for entry to the event the ticket is for. If the venue will not accept the ticket for entry, the purchaser must contact TIXEM within 7 calendar days at (260) TO TIXEM and if a paper ticket was provided, then the purchaser must ship the unused tickets back to TIXEM as instructed by TIXEM support personnel. TIXEM will investigate the incident to determine why the tickets were not accepted, and if TIXEM finds that it was in error, the purchaser will be refunded the full cost of the tickets including shipping costs and any fees incurred.
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All tickets we deliver will be the same, equal, or better than what was originally requested.
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If the purchaser does not receive the exact tickets he or she ordered, TIXEM guarantees that the replacement tickets will be of equivalent or better value than the tickets originally requested. If purchaser complains that the tickets they received do not meet their criteria, and if the event has not yet occurred, and if TIXEM determines in its sole discretion that the tickets are not adequate to fulfill its promise of equivalent or better tickets, TIXEM may either provide the purchaser with equivalent or better tickets, or it may refund the purchase price of the tickets including shipping costs and any fees. In either case, purchaser must ship the tickets back to TIXEM as instructed by TIXEM personnel in a prompt manner to be eligible for a refund or new tickets. If the event has already occurred, TIXEM may provide the purchaser with a refund. To be eligible for a refund, the purchaser must ship the unused tickets back to TIXEM as instructed by TIXEM personnel.
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All tickets will be delivered in a timely manner.
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All deliveries are made to the billing address of the purchaser. We guarantee that the tickets will be shipped to the purchaser in sufficient time so that at least one delivery attempt will be made before the event occurs. If the event occurs and no delivery attempt has been made, TIXEM.com will coordinate with the selling broker to issue the purchaser a refund of the cost of the tickets including shipping costs and any fees incurred. The purchaser is responsible for making himself or herself available to receive delivery of the tickets when a delivery attempt is made. If purchaser cannot be available to receive delivery, purchaser shall contact and coordinate with Federal Express, or whatever other delivery company TIXEM might use for the purchaser's order, to make alternate delivery or pickup arrangements.
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If an event is permanently cancelled, a refund will be issued.
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If an event is permanently cancelled, TIXEM will coordinate with the selling broker to provide the purchaser a full refund of the ticket price including any fees incurred. TIXEM may require the purchaser to return the unused tickets to TIXEM to be eligible for this refund.
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Still have questions about our guarantee? Email us at support@tixem.com or if it is an urgent matter, give us a call at (260) TO TIXEM. Your peace of mind is our top priority!
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